Defib Cabinets have a 14 day returns policy from the date of delivery. Standard purchased items can be returned in original packaging if you are not happy with the product.
Items shall not have been attempted to be fitted or used in anyway and any damage will be subject to a charge to rectify the damage.
This does not include customised items. Customised items include customised screen prints on cabinets. If a customised item is ordered we cannot accept them as returns unless they are faulty, at which point the fault will be rectified.
If you would like to return an item please contact us by email at firstname.lastname@example.org and provide your order number or invoice number as well as details of what you'd like to return and the reason why. We will then send you a return form to include with your return. If the item is faulty, incorrect or damaged we will also include a shipping label for you to print and use for the return.
If the return is due to you changing your mind it is your responsibility to pay for the return postage. We strongly recommend you use a tracked and insured service for this.
Reunds will be made to the payment method used when the order was placed, we are not able to refund to a different payment method. Refunds will be processed within 3 working days of us receiving a return.
This does not affect your rights under section 4 and 5 of our Terms and Conditions – Delivery and Quality.
© 2021 Turtle Engineering Ltd. t/a Defib Outlet